Field Service Engineer
Stirling, Scotland
Job description
Peacock Technology Ltd. is an engineering consultancy with capabilities in electronics design, PCB layout, embedded software, application software, mechanical design, industrial automation and machine vision. We live and breathe technological innovation and want to share our passion with the right individual.
As part of our huge successes with Robotic Automation in the AgriTech arena, an excellent opportunity has arisen for a Field Service Engineer to join our innovative team. The successful candidate will help to boost our continued growth and act as a key member of staff who will attend customer call outs, perform routine servicing and will collaborate with other Field Engineers on installations.
The ideal candidate will be a highly motivated problem solver and be able to work on their own initiative. As a self-starter you will work with the Field Operations Manager to plan and manage your time efficiently.
You will be results orientated and driven to deliver excellent service. No two days are the same and you will be expected to be adaptable and use your experience to the fullest. We will be looking for someone who can take pride in their work and will push themselves to achieve the highest quality outcomes.
Developing strong relationships with Field Operations team as well as with our customers will be essential to successfully filling the role. Communication will be key to ensuring you contribute to achieving the company's business goals and ensuring our customers feel valued and are happy with the service.
Undertaking the role of Field Service Engineer, you will be based out of our office in Bellshill and will attend clients’ sites as required to install, service and repair our equipment. Comprehensive training on our products will be given as well as further manufacturer specific training, as necessary.
What will you be doing as our Field Service Engineer?
Your primary role is in the build, installation and support of our products
Ensure high levels of client service
Out of hours support calls as part of an on-call rota
To always present a professional image, whether by telephone, in writing or in person
Timely reporting to on progress or delays to Field Operations Manager
Timely completion and submission of risk assessments, work reports, activity reports, site tasks and all other documentation as required
To be considered for interview:
A formal engineering qualification OR HNC/HND level education OR 2 years field service experience
Experience of electrical installation (Qualified with 18th Edition would be an advantage). PASMA and IPAF would also be desirable
Adaptable on your tools as well as having strong computer literacy
Quick, logical thinker and problem-solver
Organised and with excellent attention to detail
Excellent time management skills
Good written and verbal communication skills
Enjoy delivering a great customer experience
Full UK drivers’ licence
Willing to travel the UK and on occasion internationally
What we’ll offer you in return:
Career progression
Full training and development
34 days holiday entitlement
Private health and wellness scheme
Additional bonus scheme available
Company vehicle for business use
Tools
IT equipment
Uniform
IET membership
On-site parking
Job Types: Full-time, Contract, Permanent
Salary: £25,000.00-£45,000.00 per year (based on experience) + additional OTE for on call work